Refund policy
Return & Refund Policy
Last updated: September 3, 2026
Overview
No Pants Dance products are made to order specifically after a customer places an order.
Because of this print-on-demand fulfillment model, we do not accept voluntary returns, refunds, or exchanges for change of mind, incorrect size or color selections, buyer preference, or other reasons unrelated to a problem with the product or order.
We do provide appropriate remedies for products that arrive damaged, contain a manufacturing defect, are incorrect, or otherwise qualify for a remedy under this policy or applicable law.
Nothing in this policy excludes, restricts, or limits any right or remedy that cannot legally be excluded, restricted, or limited.
Order Cancellations and Changes
If you need to cancel an order or correct an order detail, please contact us at npdancebiz@gmail.com as soon as possible after placing your order.
Because our products are made to order, cancellation or modification is not guaranteed.
If the order has not yet entered production, we will make reasonable efforts to cancel the order or make an eligible change.
Submitting a cancellation or change request does not itself stop fulfillment. A cancellation or change is confirmed only after we verify that the order can still be modified and confirm the request to you.
Once production has begun, voluntary cancellation or modification may no longer be possible because the product is already being produced.
If we successfully cancel an entire order before shipment, any payment collected for the canceled order, including the associated shipping charge, will be refunded.
These production limitations do not restrict any cancellation, refund, or other rights that may apply under applicable law.
Change of Mind, Size, Color, and Other Non-Defective Returns
We do not offer a voluntary return window for correctly produced, non-defective products.
We do not accept voluntary returns, refunds, or exchanges when:
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an incorrect size was selected;
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an incorrect color was selected;
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the customer changes their mind;
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the customer no longer wants the product;
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the customer would prefer a different design, product, size, or color; or
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the product was correctly produced and delivered as ordered.
Please carefully review product descriptions, sizing information, colors, designs, and other selections before completing your purchase.
If a product materially differs from what was ordered or from its applicable product information because of a manufacturing or fulfillment error, please contact us under the Damaged, Defective, or Incorrect Items section below.
This voluntary-return policy does not limit any rights that cannot legally be limited under applicable law.
Exchanges
We do not offer direct exchanges for correctly produced, non-defective products.
Because each product is made to order, changing a size, color, design, or other option generally requires production of a new product.
If your product is damaged, defective, or incorrect, please contact us before placing another order. Depending on the circumstances, a replacement may be available as a remedy.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, contains a manufacturing defect, or you receive an incorrect item, please contact us at npdancebiz@gmail.com promptly.
Our standard claim period for damaged, defective, or incorrect items is 30 days from delivery. Please contact us within that period whenever possible.
Reporting the issue within 30 days allows us to submit the claim promptly to our fulfillment partner. Claims made after this period will still be handled where a longer period or remedy is required by applicable law.
Please provide:
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your order number;
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a description of the problem; and
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clear photos or other reasonable evidence showing the item and the issue, where possible.
Depending on the circumstances, qualifying issues may be resolved through a replacement, refund, or other appropriate remedy.
The fulfillment partner's 30-day claim period does not limit any rights or remedies that cannot legally be limited or that apply for a longer period under applicable law.
Return Method and Authorization
Please contact us before mailing any product back.
Most damaged, defective, or incorrectly fulfilled product claims can be reviewed using photographs or other reasonable evidence and do not require the physical product to be returned.
If a physical return is required, we will provide return authorization, the applicable mailing address, and return instructions.
Authorized physical returns are made by mail unless we provide another method.
Sending an item to No Pants Dance or to a fulfillment provider without authorization or contrary to the return instructions we provide may delay resolution of the request.
Return Shipping Costs
If we require a physical return because an item was damaged, defective, or incorrectly fulfilled, we will provide appropriate return instructions and cover or reimburse reasonable return shipping costs.
Because we do not accept voluntary returns for change of mind, incorrect size or color selections, or buyer preference, there is ordinarily no voluntary return-shipping option for those situations.
Where applicable law provides an independent right to return a product, responsibility for return shipping costs will be determined in accordance with that law.
Restocking Fees
We do not charge a restocking fee for an approved return.
Refunds
When a refund is approved, it will normally be issued to the original payment method, unless another method is agreed to or required or permitted by applicable law.
After a refund has been issued, your bank, credit-card issuer, or other payment provider may require additional processing time before the funds appear in your account. For refunds processed through Shopify Payments, this can take up to 10 business days after the refund is issued.
If more than 10 business days have passed after we confirm that a refund was issued and you have not received it, please contact your bank or payment provider. You may also contact us at npdancebiz@gmail.com for assistance.
Where applicable law establishes a specific refund deadline or remedy, we will comply with that requirement.
If we cancel an entire unshipped order, any shipping charge collected for that order will also be refunded.
For other refunds, original shipping charges will be refunded when required by applicable law or when otherwise included as part of the approved remedy.
Missing or Delayed Orders
Missing, delayed, or undelivered shipments are addressed under our Shipping Policy.
If your shipment appears missing or substantially delayed, please contact us as soon as reasonably possible so that we can investigate the shipment and determine the appropriate remedy.
Contact Us
For questions about cancellations, order changes, returns, refunds, damaged or defective products, or other order issues, contact:
Please include your order number and enough information for us to identify and evaluate your request.
Consumer Rights
Nothing in this Return & Refund Policy excludes, restricts, or limits any mandatory right or remedy available under applicable law.
If applicable law provides rights or remedies that differ from this policy, including rights relating to defective, damaged, incorrect, misdescribed, or undelivered goods, those mandatory rights and remedies will apply.