Refund policy
Last updated: August 21, 2026
Our products are produced when an order is placed. Because of this print-on-demand fulfillment model, we generally do not offer voluntary returns, refunds, or exchanges for change of mind, incorrect size or color selections, or buyer preference.
This policy does not limit any mandatory cancellation, withdrawal, refund, repair, replacement, or other rights provided by applicable consumer-protection law.
Order Cancellations and Changes
If you need to cancel an order or correct an order detail, please contact us at npdancebiz@gmail.com as soon as possible after placing your order.
Orders generally remain pending for a short period before being submitted to production. If your order has not yet entered production, we will normally be able to cancel it and issue a refund or make eligible changes.
Submitting a cancellation request does not itself stop fulfillment. Cancellation is confirmed only after we verify that the order has not entered production and confirm the cancellation to you.
Once production has begun, voluntary cancellation or modification may no longer be possible because the item is already being produced.
These production limitations do not restrict any cancellation or withdrawal rights that apply under applicable consumer-protection law.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, contains a manufacturing defect, or you receive an incorrect item, please contact us at npdancebiz@gmail.com within 30 days of delivery whenever possible.
Please provide:
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your order number;
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a description of the issue; and
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clear photos or other reasonable evidence showing the item and the problem, where possible.
Reporting an issue within 30 days allows us to submit the claim promptly to our fulfillment partner.
For qualifying problems, we will provide an appropriate remedy, which may include a replacement, refund, repair, price adjustment, or other remedy, depending on the circumstances and any rights provided by applicable law.
Damaged or defective products generally do not need to be physically returned unless we specifically provide return instructions.
Our fulfillment partner's 30-day claim period does not limit statutory consumer rights that may continue for a longer period.
Incorrect Size, Color, or Change of Mind
We generally do not offer voluntary returns, refunds, or exchanges when:
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an incorrect size was selected;
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an incorrect color was selected;
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the customer changes their mind;
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the customer no longer wants the item; or
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the product was correctly produced and delivered as ordered but the customer would prefer a different option.
Please carefully review product descriptions, sizing information, colors, and other selections before completing your purchase.
This voluntary-return policy does not limit any mandatory change-of-mind, cancellation, or withdrawal rights provided by applicable law.
Exchanges
We generally do not offer direct exchanges for correctly produced, non-defective products because each replacement item must be produced as a new order.
If an item is damaged, defective, or incorrect, please contact us before placing a replacement order so we can determine the appropriate remedy.
Where applicable law provides a right to replacement, repair, refund, exchange, or another remedy, those rights remain unaffected.
European Union Right of Withdrawal
Consumers in the European Union generally have the right to withdraw from an eligible online purchase without giving a reason.
For goods, the statutory withdrawal period generally expires 14 days after the consumer, or a person designated by the consumer other than the carrier, receives the goods. For an order containing multiple goods delivered separately, the applicable withdrawal period generally runs from receipt of the final applicable item.
An applicable withdrawal right may also be exercised before delivery.
To exercise an eligible EU withdrawal right, you may use an electronic withdrawal method made available through our store or contact us at npdancebiz@gmail.com.
After notifying us of an eligible withdrawal, the goods generally must be sent back within 14 days.
For an eligible EU withdrawal:
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you are responsible for the direct cost of returning non-defective goods where applicable law permits and provided you were informed of this responsibility before purchase;
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we will reimburse payments required by applicable law, including the cost of our least expensive standard outbound delivery method;
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additional costs resulting from an upgraded or premium delivery method selected by you are not required to be refunded where permitted by law;
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reimbursement will be made using the same payment method used for the original transaction unless another method is expressly agreed and permitted by law;
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we may withhold reimbursement until we receive the returned goods or you provide evidence that the goods have been sent back, where permitted by law; and
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you may be responsible for diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods.
Where applicable, we will issue reimbursement within the period required by EU law, generally within 14 days after being informed of the decision to withdraw, subject to any lawful right to withhold reimbursement until the returned goods or evidence of return are received.
Certain goods made to a consumer's individual specifications or clearly personalized may qualify for an exception from the statutory withdrawal right. Whether an exception applies will be determined under applicable law.
We do not rely solely on the fact that a product is produced after an order is placed to determine whether a product qualifies for an exception to statutory withdrawal rights.
European Union Legal Guarantee
Consumers in the European Union also have statutory rights when goods are faulty, do not conform to their description, or otherwise fail to meet applicable legal requirements.
EU consumer law generally provides a minimum two-year legal guarantee for goods, although additional or longer protections may apply under the law of an individual country.
Depending on the circumstances and applicable law, customers are generally entitled to have nonconforming goods repaired or replaced free of charge.
A price reduction, cancellation of the contract, or refund may be available where repair or replacement is unavailable, inappropriate, unsuccessful, cannot be completed within a reasonable time, or would cause significant inconvenience.
These rights are separate from, and are not limited by, our fulfillment partner's 30-day claim period.
United Kingdom Cancellation & Return Rights
Consumers in the United Kingdom who make eligible online purchases generally have the right to notify us that they wish to cancel the purchase within 14 days after receiving the goods, subject to applicable legal exceptions.
After notifying us, eligible goods generally must be returned within the following 14 days.
For an eligible UK cancellation:
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you do not need to provide a reason;
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you may inspect or try on the product in a manner similar to what would reasonably be permitted in a physical shop;
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deductions may be permitted for loss in value resulting from handling beyond what is reasonably necessary to inspect the product;
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we will refund the cost of our standard outbound delivery method where required by law; and
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additional costs associated with a more expensive delivery method selected by you may not be refundable.
Refunds for eligible UK cancellations will be made within the timeframe required by applicable law.
Certain genuinely personalized or custom-made products may be excluded from statutory cancellation rights. Whether an exception applies will be determined under applicable law.
The fact that an ordinary predesigned product is produced after an order is placed does not by itself determine whether a statutory exception applies.
Other Statutory Consumer Rights
Customers in other jurisdictions may have additional mandatory rights relating to faulty, damaged, misdescribed, unsafe, or otherwise nonconforming products.
Some jurisdictions provide statutory consumer guarantees that continue beyond any commercial warranty or fulfillment-partner claim period.
Nothing in this policy excludes, restricts, or limits those mandatory rights.
Return Authorization & Return Address
Please do not mail a product back unless we have authorized the return or applicable law gives you a right to return the product.
Many damaged, defective, or incorrectly fulfilled product claims can be resolved using photographic evidence without requiring the physical product to be returned.
When a physical return is required or authorized, unless we provide different return instructions, authorized returns should be sent to:
No Pants Dance Print Shop
213 W Ninth St.
Traverse City, MI 49684
United States
Please include your order number or other information sufficient for us to identify the associated order.
Sending an item without identifying information or contrary to provided return instructions may delay processing. Nothing in this section limits a return right provided by applicable law.
Return Shipping Costs
For damaged, defective, or incorrectly fulfilled products, we will provide appropriate return instructions and cover or reimburse return costs where required by applicable law.
For non-defective goods returned under a statutory cancellation or withdrawal right, the customer is responsible for direct return shipping costs where applicable law permits and provided that this responsibility was properly disclosed before purchase.
We do not promise prepaid return labels for every return.
Refunds
When a refund is approved, it will normally be issued to the original payment method, unless another method is agreed or permitted by applicable law.
For refunds processed through Shopify Payments, your bank or credit-card provider may take up to 10 business days after the refund is issued for the funds to appear in your account.
If more than 10 business days have passed after we confirm that a refund was issued and you have not received it, please contact your bank or payment provider. You may also contact us at npdancebiz@gmail.com for further assistance.
Where applicable law establishes a specific refund deadline, we will issue the refund within that required period.
Where applicable law permits us to withhold reimbursement until returned goods or evidence of return are received, we may do so.
Original shipping charges are not ordinarily refunded for voluntary remedies unless we specifically agree otherwise. Where applicable law requires standard outbound shipping charges to be refunded, those charges will be refunded as required.
Missing or Delayed Orders
Missing or delayed shipments are addressed under our Shipping Policy.
Please contact us as soon as possible if a shipment appears missing or substantially delayed so that we can investigate the shipment and determine the appropriate remedy.
Contact Us
For questions about cancellations, returns, refunds, damaged or defective products, or other order issues, contact:
Please include your order number and enough information for us to identify and evaluate your request.
Consumer Rights
Nothing in this Return & Refund Policy excludes, restricts, or limits any mandatory rights or remedies available under applicable consumer-protection law.